Methods of Shipping to a Physical Address in U.S.A.
By Federal Express or UPS
Ground Service (not available to P.O. Box)
3 Day Business Air Service (This service is not available to Hawaii, Alaska, Puerto Rico and P.O. Box)
2 Day Business Air Service (This service is not available to P.O. Box)
Next Day Business Air Service (This service is not available to P.O. Box)
Trucking - for oversize merchandise not accepted by FedEx or UPS.
Methods of Shipping for Canadian Orders
Ground / Air Service (Any export/import fees, applicable taxes and custom duty will be the responsibility of the customer and collected by the Carrier.)
Methods of Shipping for P.O. Box, APO / FPO and Other Military Station Orders U.S. Postal Service - Priority Mail (Any export/import fees and custom duty will be collected by the Carrier for international shipments). All Shipments are subject to all standards and regulations set by the U.S. Postal Service.
Any refused shipments sent back to Options Auto Salon do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Options Auto Salon for the refused shipment. Customers will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products.
If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to Options Auto Salon within 48 hours after receipt of the order.
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Options Auto Salon will not initiate any claims with the carrier.
Claims for shortage of items must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.